The technology landscape is constantly changing. Today, robotics process automation (RPA), AI, and low code dominate the market, creating additional oversight requirements. Many companies hire chief automation officers to oversee these technologies and ensure they integrate smoothly.

Chief automation officers bring something new, and CIOs must learn to adjust. With possible overlap, they must delegate accordingly. Some may even feel threatened in their line of work.

With the right approach, CIOs will successfully adjust and benefit from the new business structure.

What Does a Chief Automation Officer Do?

A chief automation officer is involved in all aspects of automation in your company, which may include:

• IT
• Manufacturing
• Robotics
• Automotives
• Transportation
• Utilities

Their job duties include:

• Overseeing the deployment and management of automated processes
• Measuring the performance of new and existing processes
• Determining KPIs
• Making data-driven decisions
• Identifying automated systems to invest in
• Ensuring profit optimization
• Determining how automated systems improve efficiency
• Researching the latest automation trends and ensuring their organization is up-to-date

CAOs play a huge role in implementing technology in the following trending sectors:

• Robotics: Developing plans for integrating robotics to improve efficiency and reduce manual intervention
• AI: Identifying the best ways to implement AI while minimizing common risks such as biases, misinformation, and security issues
• Low Code: Integrating low code into business processes while providing support in terms of training and identifying best use cases

Does Your Organization Need a Chief Automation Officer?

Technology, particularly automation, is key to business success in the modern landscape. Companies require technology to move their company forward, give them a competitive advantage, and save time and money. They need an expert to identify the best systems for their needs.

Those decisions are often left to a CIO or chief digital officer. However, a CAO’s limited scope allows them to offer more targeted insight. They also have the time to consult with stakeholders to develop solutions that please everyone.

Additionally, a CAO is skilled in various automation processes, including the currently trending low-code, robotics, and AI processes. They can provide comprehensive oversight for all related systems.

Cultivating the CIO-CAO Relationship

CAOs can benefit an organization, but a period of integration is required. This juncture may be especially challenging for CIOs who are used to calling the shots on technology decisions. However, the two leaders will get along swimmingly with the right approach.

Open Communication

CIOs and CAOs must develop a policy of open communication and mutual understanding. They must be straightforward about their objectives and limitations regarding statutes and regulations. The leaders should also openly communicate about budget, technology, preferences, and shared goals.

Aligning on Messages

Tech leaders may disagree but should present themselves as a unified front to their company. This approach starts with boardroom involvement.

Today’s companies recognize the importance of involving tech leaders in the boardroom. They realize how tech decisions guide company strategies and know bringing in tech leaders on the ground floor is essential. This approach allows CIOs and CAOs to hash out differences in executive meetings and present solutions as a unified front.

Developing Clear Lines of Authority and Responsibility

CAOs and CIOs work together closely, and they may step on each other’s toes. However, developing clear lines of authority and responsibility will help maintain a copesetic relationship.

Once roles are established, leaders should hold meetings with their teams so they understand how each will function in their role. A comprehensive understanding will eliminate confusion and ensure systems run smoothly.

Working Together on Common Goals

Although CIOs and CAOs have different responsibilities, they must align on various aspects of each project. Budget and acquisition are especially crucial.

• Budget: In terms of budget, leaders often approve systems and products without realizing the full scope. For example, they may adopt new technology without understanding that they need to update other equipment or acquire additional equipment, which can increase the budget. The CIO’s and CAO’s insight will ensure new processes fit the company’s financial requirements.
• Acquisition: Acquisition is another aspect of adoption that tends to get overlooked. Businesses may not coordinate with the procurement office. As a result, they develop a plan that can’t be fully adopted due to scheduling and methodology limitations. The CIO and CAO must collaborate to create an acquisition strategy supporting adoption.

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